Last updated: 2025-12-02

1. Important overview (physical vs digital; consumer vs business)

Refund/return rules depend on:

• whether you are a Consumer or Business Customer, and
   

• whether you purchased physical goods or digital content/services.
   

2. Business Customers (B2B) – no-refund principle

2.1. For Business Customers, payments cover professional engineering work performed and operational costs; therefore, refunds are generally not provided, in part or in full.
2.2. We will not charge you if we confirm we do not have a solution for your case and the relevant work was not performed / the relevant part is cancelled.

3. Consumers (B2C) – physical goods

3.1. If you are a Consumer and you purchase physical goods online, you may have a statutory withdrawal/return right under applicable law, subject to conditions and exceptions.
3.2. If a return is accepted/processed, return shipping costs are paid by the customer, unless mandatory law states otherwise.
3.3. To request a return, email info@gtuningas.com with your order number and request details.

4. Digital content/services (software, licenses, activation, files)

4.1. For digital content/services supplied immediately (e.g., activation, file delivery), Consumers may lose the withdrawal right once supply/performance begins, if they explicitly requested immediate supply and acknowledged this at checkout.
4.2. If digital content is not supplied or is defective/non-conforming, you may have statutory remedies depending on your customer status and applicable law.

5. How refunds (if applicable) are handled

5.1. Any approved refund is processed using the original payment method where possible, or another method agreed with the customer.
5.2. Refund timing depends on the case type (return received and inspected / claim accepted / cancellation confirmed).